What should you look for in a utility company?

What to look for in a utility company

In an emergency you want a heating engineer to be at your property as quickly as possible. However, it is important to only use a competent, Gas Safe registered Engineer to carry out any work in your property.

Understanding what to look for a in a reputable utility company can be confusing, so here at Woolfoot Heating we’ve put together exactly what we think you should be looking for:

Always check they’re Gas Safe registered

The most important thing to do when a heating engineer arrives at your property is to check that they are Gas Safe Registered. Even if you’re taking a recommendation from friends and family who have used their services before it is still essential to check. If they don’t appear on the register, they’re not qualified to work on any gas appliance in your property.

Professional heating engineers understand the potential dangers that may arise in gas boiler repairs and are trained to recognise and anticipate problems that may arise. All Gas Safe engineers, including our engineers at Woolfoot Heating, will carry their Gas Safe ID card. Don’t be afraid to ask to see it on arrival.

Customer reviews

Word of mouth is often a great way to find out if a utility company is reliable and trustworthy. Whether you ask friends, family members or read online reviews, you get an honest understanding of the level of customer service and quality of work carried out.

Don’t be afraid to ask for someone’s personal experience with a utility company as most people will be more than happy to give you honest feedback.

Do they meet your requirements?

You should always select a utility company that can provide exactly what you require. It’s important to check their call out times, emergency call out fees and exactly what services they provide. 

Do you need the best customer service? Do you want a company that’s been around a long time with a large team of heating engineers? Do you prioritize clean energy? Rank your priorities from most important to least important and be ready to apply them when comparing the utility companies on your list. 

Remember, a trusted Gas Safe engineer will always be the best person to advise you on your individual circumstances. So, whether you’ve got a boiler breakdown, a broken switch or a complete power failure, contact Woolfoot Heating. We have a dedicated team of highly-trained heating engineers available who can help.